ordered the wrong kind of rose. Asked to cancel order and then planned to reorder correct kind. Was asked to transfer funds into an account to cover the cost difference and declined (sounds like a scam - how do I know this is right account etc - initial payment made by credit card) then was charged 5% to cancel and told money could not be refunded without my bank account details.
When I called to unravel this weird situation I received a serious lecture about how much time had been spent on a $42 rose. Then was quizzed about whether I knew the location of business, the weather report there and what the owner was going through (no, no and no, just trying to fix up my order!)
I was asked not to contact again which I am very happy to comply with. Still not quite sure what I've done wrong apart from call "out of hours" (at 3:30pm on Monday) but there you have it.
Obviously a difficult time and stressful situation for this business so best avoid this one!

Approximate cost: $42