Last Saturday, the 19th October, I yet again visited Lady at Bay for a massage, except this time with an unusual request, with an amazing and unexpected outcome, which is what prompted me to write a review.
I've been going to Lady at Bay for the last 4-5 years primarily having relaxing massages (I love my massages). To start with, I've had to make an unusual request. At the very last minute, the morning of my treatment at Lady at Bay, I had to re-book my appointment due to a very frustrating morning (someone had severely hit my car which required it to be towed away, and this “someone” decided not to leave a note or any contact details). The receptionist had very thoughtfully asked if I was alright and whether I needed to re-book my appointment (as if she read my mind)! She was very accommodating and re-booked me in the afternoon which suited me perfectly. I was so grateful for this (possibly a hint of luck on my side to get a time on the same day). Generally, whenever I've had to make a last minute change due to unforeseen circumstances, I get stomped by someone saying “You still need to pay for your booking.” or “Unfortunately we can't book you in.” (without asking when would be a better time). The receptionist at Lady at Bay was the complete opposite. She said to me “That's not a problem at all. I understand that you've had an unfortunate accident. I would be more than happy to re-schedule your massage for you. What day and time will suit you best?”. Now that's customer service and you couldn't ask for more.
Now for the unexpected outcome. After having my massage, Katherine, my therapist asked if I had some time to spare. I actually did! In light of the events in the morning, Katherine and Lady at Bay, out of the goodness of their heart and generosity offered to give me a complimentary facial. Katherine mentioned that I would feel even more relaxed and hopefully take my mind off my car (which I dearly love). So naturally I accepted her offer. I've never had a facial before, and oh my goodness, I cannot describe how relaxing it was, let alone how great it is for my skin! This was the most generous and thoughtful thing anyone has ever done. How unexpected!
I am so grateful, and humble that Katherine and everyone from Lady at Bay were so generous, thoughtful, and accommodating. They have gone far beyond what anyone could ever ask for. I highly recommend Lady at Bay, their treatments and their staff.
P.S. Be sure to try their facials!