The reception staff have been useless. I Called seperate times for a quote, booking and had to call twice to follow up about the final bill. Each time they asked to call me back but they never did. So I had to follow up each time. I was also misquoted on two seperate occasions prior to the appointment which I wasn't aware of until I went to pay. They expressed that I wasnt at fault, but I still had to fork out an extra $85 for the procedure. Honestly, I don't mind giving them the benefit of the doubt. The vets have been great when I've used them previously. But the main staff member I dealt with was very rude and insensitive. It made the whole experience a billion times worse then it already was. Incredibly disappointing :-( I still haven't received my final invoice so will have to chance that up yet again.