Reviews by GEN2

This review is for BecexTech Australia, Point Cook VIC

verified email - 18 Dec 2017

I would not recommend purchasing from BECEX .
I purchased a Sony XZ phone, after 7 months, it went faulty, I returned it to BECEX repair agent, " the mobile phone clinic" at my cost to be told the phone had been "tampered with" and my warranty was void. This $800 phone was never opened or repaired and to be told it was, is false. They quoted $55 to return unrepaired phone to me. Sony Australia will not cover warranty from phones purchased from BECEX and state BECEX repairer, "The mobile phone clinic" are not authorised sony repairers. So is it's their word against mine. Consumer affairs VIC have requested their warranty document as I don't believe their warranty conditions meet the basic entitlements under Aust consumer Law for "remedy". It seems the only way to either get my money back or phone repaired is to take them to VCAT, which will be my new year goal. My recommendation is to buy from a company that offers an insurance policy of your phone purchase for loss or damage.

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