I had booked in with a Scoopon voucher, and due to the Cyclonic flooding in Brisbane have had to reschedule. When I phoned to explain that my house was flooded, the woman who answered the phone didn't understand what I was saying and said that under no circumstances are bookings able to be rescheduled. I said that I had already paid, and that I defiantly wanted to go, but it was physically impossible for me to get to the spa today. Woman was very rude, and said there was nothing she could do, then berated me for my rudeness at cancelling my appointment, then hung up the phone.

If I could give this business less than a 1 star rating, I would.