I'd give a big ZERO to Jim's air conditioning service. Dont use them if you in Victoria especially! They give you a time frame and attend your house the last minute. The quoting guy came to my door last minute of the time frame and sit in the car talking on the phone. I had to go out and ask him to come in and give me a quote which done in 5mins. And that's not the worst, I booked the service and duct cleaning the next day they told me time frame between 2-5pm which made me spent all my afternoon sitting and waiting in the house for 5 hours until 7pm I had rang them several times and they promised me I'm the next in line. 5mins passed 7pm I rang again they told me the technician can't come. So 24/7 is just a lie. I was transferred to a customer service which I don't think the guy understands what customer service mean. Paid no interest in my situation and say to me he rather quickly refund me and finish the conversation. Yes a customer service representative said he rather finish the call asap to the customer while I only said truth with no impolite words at all. How he even got his job I wondered?! Never ever gonna use anything Jim's. The experience just ruined the brand. What a shame to such a big company. Their price is absolutely rip off as well! Watch out people

Approximate cost: $1600