In spite of all the good reviews which led us to consider and engage Banksia Arborcare, we were left utterly disappointed. We were originally quite impressed when Banksia Arborcare first came onsite to provide a quote to prune a large tree in our backyard. We accepted the quote and booked a date and time for the job to be done. However, after not turning up at the expected start time, and not responding to several calls to ascertain their whereabouts, they eventually called to delay the job a few hours, then called again later and cancelled altogether. The booking was rescheduled for a week later, to which they failed to show up again, without any explanation as to why. Despite numerous attempts to contact them (ie. phone calls, text messages, emails), we've never heard from Banksia Arborcare again. We both work full time and had re-organised our schedules to accommodate both bookings, but were never given the courtesy of a response, let alone an explanation. We sadly found Banksia Arborcare to be totally unreliable and would not recommend them to anyone.