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8 reviews about Banksia Arborcare

03 Jul 2017

I wish to thank Chris and his team at Banksia Arborcare who did a very professional tree pruning job on my large Angophora Tree. The steep access and sloping terrain were handled in a superb manner, and now the tree is enhanced as dead branches and trimming of branches close to my house was achieved.

I would highly recommend Chris and his team at Banksia Arborcare for any Professional Tree Services.

verified email - 10 Dec 2016

In spite of all the good reviews which led us to consider and engage Banksia Arborcare, we were left utterly disappointed. We were originally quite impressed when Banksia Arborcare first came onsite to provide a quote to prune a large tree in our backyard. We accepted the quote and booked a date and time for the job to be done. However, after not turning up at the expected start time, and not responding to several calls to ascertain their whereabouts, they eventually called to delay the job a few hours, then called again later and cancelled altogether. The booking was rescheduled for a week later, to which they failed to show up again, without any explanation as to why. Despite numerous attempts to contact them (ie. phone calls, text messages, emails), we've never heard from Banksia Arborcare again. We both work full time and had re-organised our schedules to accommodate both bookings, but were never given the courtesy of a response, let alone an explanation. We sadly found Banksia Arborcare to be totally unreliable and would not recommend them to anyone.

Banksia Arborcare 15 Dec 2016

We would never get to slinging match with a client, but this reviewer has not told the whole story. There fore it is quite misleading. I will not bore you by going into all the details, but needless to say, all jobs carry cost and when the client refuses to pay such costs even before the work is done, there is not many business that would start the job.
We never ask any of our clients to submit reviews. All the other reviewers have done so off there own bat, and as you can see they are very happy customers.

Homikosi 16 Dec 2016

We can only assume from the comment in response to our review that Banksia Arborcare have us confused with another client they let down without explanation. If not, then the content of their response is complete fabrication and only further lends to our infuriation. "All jobs carry cost" ... is this not what a quote covers, or do Banksia Arborcare introduce additional costs after the fact? All we received and accepted was their original quote. At no point in time was there any "refusal" to pay anything. There were no conversations of this nature whatsoever, only our acceptance of their quote and discussions in relation to booking a date and time to perform the work. We are decent, honest people who have never done the wrong thing by anyone, let alone renege on agreed payment for services. Why would a business schedule to perform work for a client TWICE if they had no intention of undertaking it, or suspected the client might not pay? What a waste of everyone's time, and how deceitful. What business refuses to answer calls, emails and text messages from a client who clearly has no idea why they've been left in the lurch? Can not most misunderstandings (and if there was one, it's news to us) be sorted out through communication? Obviously not one of Banksia Arborcare's strong points, as it took this review to get any response from them at all. We're completely at a loss, however one thing their response does confirm is their willingness to book jobs in and have people wait around all day for nothing, and their failure to honour commitments made in good faith. Should we now add 'unprofessional' and 'potentially dishonest' to our previous comment of 'totally unreliable'? We don't question there are people out there who were dealt with fairly by Banksia Arborcare, we just weren't some of the privileged few.

verified email - 20 Apr 2016

Contacted Banksia Arborcare after the reviews I saw here. Chris was great: he communicated well, had competitive pricing, was punctual and polite. The guys did a great job trimming back overhanging branches, they were efficient and cleaned the area after leaving. Chris was also able to provide advice and information about the trees. Will definitely use them again for future works.

sians3
#1 in Manly Vale NSW
339 reviews · 26990 points
verified email - 20 May 2015

I actually discovered Banksia Arborcare on Womo. I had loads of unwanted trees against our fence at home. I had these guys remove them for us. Chris was really helpful and I will be sure to go with them again.

07 Nov 2013

We have used Banksia Arborcare at our strata property several times and they are great - remove and trim what is requested, they are polite and thoughtful, arrive on time an clean up afterwards. All the things that really make using a service better.

Approximate cost: $not sure

Anonymous
verified email - 27 Sep 2013

Banksia Arborcare removed several trees. They were professional, took great care, worked extremely fast and very helpful. I'd definitely use Banksia Arborcare again and have already recommended them to other friends.

21 Aug 2013

I had about ten large Lilli Pilli's pruned in a very tricky around our pool area with limited access.
The quote was very reasonable, there were three guys working together to complete the job and nothing was too much trouble. They also left the area clean and tidy before they left.

Approximate cost: $100

verified email - 20 Aug 2013

Over the past 15 years we have had many, many tree's removed from our overgrown garden, mostly Palms that must have been in fashion 40 years ago and now just a messy pain. For the past 15 years I have used the same company for this service, but recently found them very expensive. So, I decided to check WOMO to see what other people had recommended. At the time only one was recommended, but I couldnt actually call those people, because all you got was a lengthy voice mail giving you a hundred other numbers to call. So I decided to give Banksia Arborcare a try. They were listed in WOMO but hadn't had any reviews. Well, am I glad I did. Their price was half that of the competitor, and their work just as good. Extremely polite, on time and willing to do on the spot changes (yes I found another tree hidden amoungst the plams). I also asked the owner Chris for advice about other tree's to be pruned. He was honest in letting me know the impact that it would cause to the health of the tree, rather than just do it and get more money. Anyway, one of the real attractions is the fact that they are so professional. You get a quote via email, including all the government taxes, so you know these guy's arn't another mob that don't pay taxes and ask for everything in cash. I will definately get them back to remove all the palms from the backyard in a couple of months. Thanks guys

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