Reviews by Ikitall

This review is for Cody's Cafe, Wyndham Vale VIC

verified email - 14 Jun 2013

Good friendly cafe, with big menu selection.
Breakfast is always plentiful and delicious and the coffee is pretty good too!
Great to see a business like this in the local area.

Approximate cost: $12-20

This review is for Fresh Chilli Thai Restaurant, Laverton VIC

verified email - 14 Jun 2013

I LOVE this restaurant.
We have a Thai restaurant about 5 mins drive away, but will always travel the extra 10 - 15 mins to get to Fresh Chilli because it is so good.
Even on Monday and Tuesday nights it's best to booked, as they are always flat out.
Clearly we are not the only ones that think this is seriously good Thai!

Approximate cost: $16

This review is for Sonic Cleaning, Altona Meadows VIC

verified email - 14 Jun 2013

I feel so disappointed that only a few months ago I wrote a glowing review, but now am writing this one.

Our cleaner was great, but accidents can happen and a few weeks back, she damaged our bed end quite badly with the vacuum. As I said, accidents happen - I understand, so I contacted the owner of the company to see about insurance and what could be done to rectify the situation.

This was one of the main reasons for using a cleaning company (not just a local Mum or the like) - for the insurance coverage that they have. It gave me peace of mind if anything was to happen.

The owner came and had a look at the bed the day it was damaged and I was impressed by her promptness. She apologised and said that she had spoken to the cleaner, who said she had not noticed she had done it. At no time while the owner was at my house or in subsequent correspondence, did she once say that she didn't think a vacuum could cause the damage.

When I asked her about insurance she said she would be reluctant to claim on hers and asked me to see if my husband could fix it? Fair enough I guess...

The damage was substantial and subsequently, my husband could not fix it, so I let the owner know and told her I could contact some furniture repair companies to see if they could help.

After viewing photos of the damage, two furniture repairers told me that due to the material the bed was made out of, it could not be repaired and that our best option would be to replace the bed (worth $1800 I will point out).

I let the owner know this and her response to me was: "I have checked our insurance and it is a $500 excess. I have also discussed the issue with our solicitor, he has advised that as there is no evidence to prove the condition of the bed prior to the clean and it was not our equipment being used at the time that we are not liable."

Again - at this point, the owner did not question that the vacuum was in fact responsible for this damage.

She did offer 2 free cleans as a good will gesture (worth $75 each), which I did have done. I did not get back to her immediately after this offer was made due to a family member being hospitalised, however, when I did have a spare moment, I emailed the owner to apologise for not getting back to her sooner due to the family issue and to say thanks for the cleans. I did also let her know that I was disappointed with the outcome, as we are still left with a damaged bed. I also mentioned to her that I thought it strange regarding what her solicitor had told her about them not being liable.

Her response to me was that she would no longer be able to provide services to me. I guess one way of handling a problem is to just get rid of it!

So I just wanted to post on here to let people make their own decision about using a company who supposedly has insurance, but yet, according to their solicitor, will actually never be liable for any damage that may be caused, because Sonic cleaners only use YOUR own cleaning equipment.

After things started out so positive with this company, it is a very disappointing way to end.