Sonic Cleaning

check icon 4.6 (34)

Business details

Opening hours

Monday:

7am-9pm

Tuesday:

7am-9pm

Wednesday:

7am-9pm

Thursday:

7am-9pm

Friday:

7am-9pm

Saturday:

7am-9pm

Sunday:

9am-9pm

Public Holidays:

7am-9pm

Service awards

Reviews for Sonic Cleaning (34)

Write a review
4.6
34 reviews
5 star icon
27
4 star icon
4
3 star icon
1
2 star icon
1
1 star icon
1
Service Rating
4.6
Quality Rating
4.7
Value Rating
4.6
verified email - 09 Nov 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

fantastic service. First time use and did an amazing job. Have gone through lots of services in the past but always feel I could have done the job myself...and I'm a terrible cleaner. Not this time.. I could not have made it as clean as it is Now!!

Approximate cost: $80

reginac
1 review · 400 points
11 Sep 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Kendra does a wonderful job cleaning my extremely messy house. It's always nice to come home after she's completed the clean. The house smells clean!!! Kendra is very flexible with timing as well. Kendra and her team has been cleaning my house for years and the high quality of every clean has always been consistent!

verified email - 11 Sep 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Sonic cleaning are efficient, trustworthy and friendly. the clean was excellent and I'm so glad I'.ve finally found a company that delivers what is promised. I highly recommend Sonic Cleaning.

Sonic Cleaning 11 Sep 2017

Thank you for taking the time to review our business Annette. It is so wonderful to hear such positive feedback about our service.

verified email - 11 Sep 2017
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Kendra is very friendly and will work to fit in with you as much as possible and she does a great job. So nice to come home after she has been.

karenk727
1 review · 400 points
07 Sep 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Love the way Kendra works. I love coming home after she has been, it just looks fantastic. She is quite open and flexible if you need to change the time and she tries to ensure the change is mutually beneficial. She and her staff are very friendly. I would recommend Sonic to anyone who is looking for a quality cleaning service.

Sonic Cleaning 08 Sep 2017

Thank you for the lovely review Karen. Its always been such a pleasure to clean for you and now have my staff continue on cleaning for you. We love having you as a client.

michelle-c17
1 review · 400 points
07 Sep 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Sonic cleaning did a fantastic job doing my vacate clean. I called them with short notice and they were very obliging. Highly recommend the team at sonic cleaning for all your cleaning requirements.

Sonic Cleaning 07 Sep 2017

Thank you for your review Michelle. It was a pleasure to be able to assist you with your vacate clean.

judyf392
1 review · 400 points
07 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Sonic provides a quality cleaning service in a friendly manner. I value the thorough clean provided efficiently each fortnight and direct communication by Message as needed. Very happy with the service!

clairer390
1 review · 400 points
13 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We have Kendra come for a fortnightly clean (floors, vacuuming of 2 bedrooms, bathroom, kitchen) and look forward to when she's booked in! Very thorough & always does her best to assist with schedule changes via text which is very helpful

Approximate cost: $80

Sonic Cleaning 13 Dec 2016

Thank you very much for your great review Claire. It is always a pleasure to provide a great service to lovely people.

dip988
1 review · 400 points
02 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I tried another cleaner and was very disappointed with their service so started searching for another cleaner. I found Sonic Cleaners and Kendra has been awesome in fitting me in. I had my first clean and was happy with how the house was cleaned.

Approximate cost: $70

Sonic Cleaning 03 Dec 2016

Thank you for your review! We are so happy you were so delighted with your clean and look forward to providing a high standard of service each and every clean.

febd26a6
1 review · 400 points
14 May 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We have been using Sonic Cleaning for over 2 years. Cleaning is to a high standard and Kendra is always prompt in assisting us with schedule changes. Great service. Very highly recommend

Approximate cost: $35

19 Mar 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great Service, we never notice anything dirty - a sign of a good cleaner! Pleasant to deal with and competitive pricing.

kyleeh1
#529 in
1 review · 650 points
verified email - 02 Feb 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great Service! Very professional, thorough clean and friendly cleaner. House looked great for my daughters party

Approximate cost: $30-35

chrissyy1
#22 in Wyndham Vale VIC
1 review · 400 points
09 Dec 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Love my cleaner she just fits in so well. The house always look fabulous when she has finished would recommend her to anyone

Approximate cost: $38.50

MazB35 09 Dec 2014

a good cleaner can be hard to find, does this business cover a certain area of melbourne?

megl4
#61 in Werribee VIC
1 review · 600 points
verified email - 04 Dec 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have been using sonic cleaning for over a year and have been extremely satisfied with my weekly clean. I have two teenage sons and work full time so having someone come in to do the floors, bathroom and kitchen has made a huge difference to my time and peace of mind.
The management are always prompt and accomadating and keep me up to date. All the cleaning staff have been good at their jobs, friendly and timely.
I have passed their details on to friends who have also used the service, not something I do often.

Approximate cost: $48

courtneyp5
#89 in Point Cook VIC
1 review · 400 points
02 Dec 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

End of lease clean that sonic provided was amazing! They went above and beyond and the real estate were extremely impressed!! Thanks Kendra for sorting us out at such short notice :-)

heidip6
#23 in St Kilda East VIC
1 review · 400 points
02 Dec 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I needed a total spring clean of my apartment. I got pretty much everything done: walls, floors, windows, oven, bathrooms, vaccum and mop, and dusting. They were there for 4 hours, and by the end the house looked brand new! And they were very friendly and efficient. Would highly recommend.

sheryllb
#63 in Werribee VIC
1 review · 600 points
verified email - 27 Nov 2014
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

I have my floors washed and my bed made weekly. Overall I'm pretty happy with the work although my previous cleaner did do it quicker and every few weeks did extra tasks - such as cleaned a bathroom with the extra time.

Approximate cost: $33

Sonic Cleaning 28 Nov 2014

Thank you for your review. We will discuss this with your cleaner to ensure she gets through more each visit.
We are sorry to hear there is such a difference between cleaners and will endeavour to close the gap straight away.

Kymber
#1 in Bacchus Marsh VIC
1 review · 600 points
verified email - 05 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Monthly house clean, 3 broom house with polished floors, large bathroom fully tiled inc toilet. Large kitchen all s/s appliances. Large outdoor deck area. Instructions given to ensure all areas cleaned thoroughly as 2 adults try to maintain in between contract cleaning.
Work has been of a high standard, and we find they use their initiative to advise me if any extra things that may be required over and above regular tasks are required. We then negotiate to mutual convenience.

Approximate cost: $30

carolineb15
#13 in Richmond VIC
1 review · 600 points
verified email - 05 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We used sonic cleaning after we sold our house and couldn't face the final clean up. Best money we ever spent. Everything was left sparkling and gave us one less thing to worry about. Highly recommended.

melk12
#5 in Altona VIC
1 review · 400 points
04 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The cleaners are so professional- always In time and do a fantastic job on my house. Kendra is fantastic to deal with. I have dealt with a few cleaning companies over the years and these are the best so far. Would always recommend

04 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I am the club manager of Anytime fitness and we get our whole gym cleaned including our bathrooms. The quality of service is fantastic. We would definitely recommend them.

Approximate cost: $..

verified email - 04 Jul 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I had a vacate clean job done on my rental property and we were very happy with the outcome. The cleaners did a fantastic job in good time and Kendra was very prompt with responding to any queries. I highly recommend them.

verified email - 14 Jun 2013
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I feel so disappointed that only a few months ago I wrote a glowing review, but now am writing this one.

Our cleaner was great, but accidents can happen and a few weeks back, she damaged our bed end quite badly with the vacuum. As I said, accidents happen - I understand, so I contacted the owner of the company to see about insurance and what could be done to rectify the situation.

This was one of the main reasons for using a cleaning company (not just a local Mum or the like) - for the insurance coverage that they have. It gave me peace of mind if anything was to happen.

The owner came and had a look at the bed the day it was damaged and I was impressed by her promptness. She apologised and said that she had spoken to the cleaner, who said she had not noticed she had done it. At no time while the owner was at my house or in subsequent correspondence, did she once say that she didn't think a vacuum could cause the damage.

When I asked her about insurance she said she would be reluctant to claim on hers and asked me to see if my husband could fix it? Fair enough I guess...

The damage was substantial and subsequently, my husband could not fix it, so I let the owner know and told her I could contact some furniture repair companies to see if they could help.

After viewing photos of the damage, two furniture repairers told me that due to the material the bed was made out of, it could not be repaired and that our best option would be to replace the bed (worth $1800 I will point out).

I let the owner know this and her response to me was: "I have checked our insurance and it is a $500 excess. I have also discussed the issue with our solicitor, he has advised that as there is no evidence to prove the condition of the bed prior to the clean and it was not our equipment being used at the time that we are not liable."

Again - at this point, the owner did not question that the vacuum was in fact responsible for this damage.

She did offer 2 free cleans as a good will gesture (worth $75 each), which I did have done. I did not get back to her immediately after this offer was made due to a family member being hospitalised, however, when I did have a spare moment, I emailed the owner to apologise for not getting back to her sooner due to the family issue and to say thanks for the cleans. I did also let her know that I was disappointed with the outcome, as we are still left with a damaged bed. I also mentioned to her that I thought it strange regarding what her solicitor had told her about them not being liable.

Her response to me was that she would no longer be able to provide services to me. I guess one way of handling a problem is to just get rid of it!

So I just wanted to post on here to let people make their own decision about using a company who supposedly has insurance, but yet, according to their solicitor, will actually never be liable for any damage that may be caused, because Sonic cleaners only use YOUR own cleaning equipment.

After things started out so positive with this company, it is a very disappointing way to end.

Sonic Cleaning 21 Jun 2013

We take our business very seriously and do not overlook any area of our business. We have Public Liability Insurance to cover us and we have just recently paid a customer $182.20 to have a vacuum cleaner repaired as a new staff member (no longer with our company) vacuumed up water with a clients Dyson vacuum. We offered the client that has posted this review, as a goodwill gesture, 2 free cleans (valued at $150) as we do not feel that a vacuum cleaner could take a chunk out of a bed but we pride ourselves in looking after our clients. We corresponded via email as best in these instances (a visit was made to look at the bed as soon as it happened) as we believe it is best to have everything in writing. We emailed our offer to the client and after no response was received within just under a week I called the client and asked her to call us back. She did not call nor respond to the email. In addition she did not pay for the next two cleans so therefore it was assumed that our offer had been accepted and issue resolved.
Unfortunately this client is not happy and I can assure we have plenty of very happy clients including the lady who had her vacuum repaired at no cost to her and also was given a free clean for the inconvenience.
So please consider our response to this negative feedback.

Ikitall 21 Jun 2013

Not worth getting into it here, but due to very serious family issues, contact with Sonic was not made immediately after the 2 free cleans were offered - something I explained in detail to Sonic.
It is what it is - damage was caused and then a "solicitor says" excuse was given.
Like my review said - you can make your own decision about using the company.

verified email - 18 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

What a relief to talk to Kendra! We've a bad run of house cleaners and when I read the reviews and had Michael appointed as our cleaner I was ready to give him the house key before he'd even started.

The reviews were not wrong, Michael is an exceptional cleaner and terrific to deal with.

While our house is not big, there's not much storage so there's 'stuff' everywhere. Michael picks things up and cleans under them! He's even motivated me to find a place for everything to make his job easier. He actually mops the floors so they are clean rather than 'wave' a mop over them - if I have to put pressure on a mop to clean the floor I'd expect a cleaner to do the same (that was one of my big gripes with previous cleaners).

We've used three other cleaning services (two are some the highest rated on WOMO) but if you want an excellent, good value job on a regular basis give Kendra a call!

Approximate cost: $70

laurac12
#2 in Yarraville VIC
1 review · 600 points
verified email - 02 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Cleaner was very professional, efficient and thorough.

Kendra was a delight to deal with, it was refreshing to deal with such a responsive organisation.

We have been very happy with this service and wouldn't hesitate to recomend.

Approximate cost: $35.00

DCRUS
#16 in VIC
1 review · 610 points
verified email - 18 Apr 2013
Service Rating
1.0
Quality Rating
3.0
Value Rating
3.0

Approximate cost: $30

Sonic Cleaning 21 Apr 2013

Thank you for the positive feedback. We pride ourselves on providing the highest quality services. This includes the customer service as well as the cleaning. Thank you for choosing Sonic Cleaning

12 Apr 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Sonic Cleaning provided us a great home cleaning service. The management is very friendly and prompt in response to any queries. The cleaner who works at our home is great, very affable, very efficient and punctual. I highly recommend this service.

Approximate cost: $33.00

Sonic Cleaning 21 Apr 2013

Thank you for the positive feedback. We are proud to offer services of the highest quality at reasonable prices. Thank you for choosing Sonic Cleaning

Stew02
#4 in Yarraville VIC
1 review · 600 points
verified email - 11 Apr 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
5.0

Basic house cleaning, including bathroom, kitchens, bedrooms and living areas. The work so far has more than met our expectations where a lot of others have failed in this regard.

Approximate cost: $35

Sonic Cleaning 21 Apr 2013

It is so wonderful to hear we are exceeding expectations. We strive to be the leaders in the industry and as such our standards are setting us above our competition. Thank you

23 Feb 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thank you Kendra for your prompt service with the end of lease clean on my rental property.
My realestate agent was very impressed with the quality of the clean.
I would highly recommend Sonic Cleaning to anyone in the market for a cleaning service.

T Magill, Wyndham Vale

Sonic Cleaning 23 Feb 2013

Thank you for your feedback Trudi. It was a pleasure dealing with you and we are pleased that our quality of service was recognised by your real estate agent.

paulb25
1 review · 0 points
verified email - 05 Nov 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

“We have found Sonic's service to be of the highest standard. Kendra operates in a flexible but professional manner, ensuring Sonic are an easy option for our office cleaning requirements.” AK Willis Accounting, Melbourne CBD