AWL is a extraordinarily bad vet clinic. You see a new vet every time you visit. When they can not find a solution to the issue your pet is having they blame you, its not an overt thing, just a strong impression, both my wife and I have felt it.

Recently they changed their operating hours with very poor notification of the fact, they sent my wife an email but I did not know. When I called to get a script for my pets medication they were closed, I then called when they were open to arrange a script, they said they would call me when it was ready. They never called.

The final straw was this morning. I new the service I needed and I called to book it. The receptionist kept asking for more detail. I indicated I had given her all information I thought was necessary and we ended the call. Later I got another call from the receptionist giving me information I new, and that was not relevant. I responded to that curtly, but not rudely. To which I got the response 'I'm just trying to help'. I responded by saying 'I didn't ask for your help, just an appointment with the vet'. The call was ended.

Later in the day I got a call from the vet. After some pressure from the vet I told her the situation. She then told me that 'we care about your pet but we will not tolerate you being rude to our receptionist'. I was curt with the receptionist, I concede I had had a gutful of the AWL's poor practices at this point. But I did not swear at her, yell at her or demean her in any way. I was curt.

I can not recall being so angry at an organisation as I am at the AWL right now. It is incongruous to me that a not-for-profit could behave so unprofessionally and impolitely.