Horrible warehouse/delivery service. Very problematic since the store branches share a warehouse.

Purchased at their Braybrook store. It was a good experience. Delivery, though, was a totally stressful experience.

So far, I've had four deliveries for one sales order. Not one has gone right.

1st delivery - forgot to bring one carton for the king bed. Some items were also damaged, which I had to send back.
2nd delivery - Delivered the missing carton but for a queen bed (not king)
3rd delivery - Didn't deliver in the time frame promised (time frame was promised to make up for all the mistakes in first two deliveries)
4th delivery - They scheduled it but they didn't show up. Didn't even notify. I waited all day.

I called first thing next business day to find out what happened. The person said, "I'm sorry about that. Would you like to reschedule a delivery today?". It was very businesslike. Like it happens all the time.

I asked the person if he can make me the first delivery and to give me a time frame (since I need to go do what I didn't get to do on the day they were supposed to deliver). He said he'll call me back in a few minutes. He didn't call back and I had to call the Braybrook store to get a time frame.

I'm expecting two more deliveries (including the one where they didn't show up). I'm now preparing for more stress.

[Retracted name]

p.s. One item (a buffet table - part of a set) was rescheduled to be delivered a month late. They said it was due to shipping delays. Good thing it wasn't the bed.