I purchased a 3 seater swing, as a gift, from Harvey Norman, Bennnetts Green.
We realized it was going to be too big for my son's patio. We did NOT open the box and I have the receipt. When I asked for refund, I was told "they do not sell goods, to give refunds, for whatever reason". I tried to explain the situation, but Manager became quite rude and said no refunds given. I phoned Head Office and lady there said she would ring the store and that I would hear from them soon. I didn't hear from them, so phoned this lady again and she again rang the store. I received a phone call, several days later, from the manager. He said they would take the swing back, but take $99.00 for cancellation fees. I think this is outrageous and is "highway robbery", as I know he will sell the swing for the full price. I have a swing myself and this was why I bought this one for my son and his family. I feel consumers should have RIGHTS too and as the box is unopened and I have the receipt, I feel I should be entitled to a FULL refund. Can you help me to get a FULL refund ?
I will tell everyone about this terrible experience and advise them not to shop at Harvey Norman, Bennetts Green.

Approximate cost: $499.00