I was very happy with Alicia doing my hair for the first time, not only did Alicia sit down and talk to to me what I'd like to do with my hair she discussed the condition of my hair and put me on a little maintenance program to fix my very damaged hair, I have never had such great service from a hairdresser before. She explains each step while colouring it and showed me ways of styling my hair without using a straightening iron. Very happy:)