Great at Sales - Rubbish at Service.

Was previously a happy purchaser for them several times. Until now .. I have been waiting a week now for any of my five emails to be responded to asking for assistance with a damaged dryer, after spending a whole day on hold being tormented by terrible music and John Winning telling me about their great service endlessly on repeat for hours, was like being poked with a stick.

They have a terrible IVR, doesn't let you know anything about wait times and where you are in the queue, nor offer a call back service.

As an online retailer, why is there no online chat facility ? Why make us call in the first place ?

No acknowledgement that an email has been received and will be attended to, not even a soulless automated one.

Not sure they understand the returns process in the online retail world, is just as critical to invest in as the Sales process.

Approximate cost: $550

Our TV installation and networking ended up being a lot more complicated than originally estimated, all the way through Jason looked after us and demonstrated a professional commitment to ensuring the job was completed and to looking after us. Happy to recommend a company that enables it's contractors to look after their customers!

Approximate cost: $900