Speed, convenience, and deliciousness!

Despite being an Apple Authorised Service Provider, they were no help at all.

Went to them with an iPhone 5S that whose screen was not responding to touch and they said that they would have to send it to Sydney but that the Apple Store in Doncaster *might* be able to do it onsite.

I pointed out that, if the Doncaster Apple store *couldn't* do it, I'd have to send it to Sydney anyway so could they investigate further and confirm it so I could send it to Sydney through them rather than the Doncaster store if that turned out to be necessary.

However, they wouldn't contact the Apple Store in Doncaster to confirm their ability to do onsite repairs, they wouldn't investigate my iPhone further to confirm what the issue was, and told me to ring Apple Support to do my research.

Staff flatly told me that they wouldn't get paid unless they did send it to Sydney so it wasn't worth their time to do any of the above investigation. He was willing to let me use their phone to call Apple Support however.

To sum up - they were only willing to act as a drop off and collection point for Apple Support in Sydney and weren't willing to do even the smallest amount of investigation to see if that was an appropriate solution. Staff didn't even hold the door open for me as I tried to navigate their front door and a step with a heavily laden stroller.

I am actually in the market for the new iWatch, a replacement iPad mini, a new iPhone 6, and an upgrade to my current apple desktop system. As such, they could have genuinely sold me quite a lot of products if they were willing to expend a small effort even if they wouldn't get paid for the actual repair of my current iPhone. However, after this experience I would never, *ever* buy anything from them. EVER.

A classic example of short term thinking on the issue of customer service.