Reviews by Unitseven

This review is for Dr Boom Communications, Parramatta NSW

verified email - 11 Oct 2017

Never give phone for repairs!
At parramatta westfield mall, They sent my phone to check for battery issue and damaged it during repair but did not give any refund as they have NO refund policy that was not mentioned to me before they repaired.They agreed that it stopped powering up when they changed IC in motherboard,they agreed that they should have told me regarding the policy,but as per the "technical" customer care lady, not "powering up" is not their fault (meaning ,if damaged,we don't care,its your loss). I followed up for almost two months only to be insulted by them and even the "manager" with " 5 year Master degree" will continue to give a string of excuses to cover up their mistake (your phone is an year old - is one of them :-D).
They don't know the value of hard earned money,its cheating. and google reviews confirm i am not the first one with this experience . For those who has already given their phone for repair, keep your fingers crossed,for those who haven't, congrats! ,you just saved yourself from a lot of humiliation and money.

Approximate cost: $500

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