Wassock

If you are thinking of sending your beloved RM’s for repair, DON’T.

I should have realised from the start that they were incompetant.

Sole Service initially gave me a quote to resole and insert a new insole in my RM’s for $238.90 and when i accepted they sent an invoice for $257.40. Which i queried and they amended. Then once i had paid they organised a courier who took my boots and they then sent me another invoice saying the first remained unpaid. Again I emailed them and they corrected the error.

They had the boots for 4 weeks before shipping back to me, allegedly fully restored! Although the new outer sole was adequate (pretty clunky and nowhere near as nice as the original) I figured it would a least prolong the life of the boots. However, the new leather insole was a disgrace, they had just laid it over the old crumbling substrate and it was like walking barefoot on gravel. I complained and was told by the owner to send them back for another attempt. You would think that the repair of the initial botched repair would be done immediately but no, I had to wait a further 7 weeks for them to come back. Now that I have them, I would say the new insole is only marginally better than the previous repair and little bits of rubber lining keep working their way out under my feet and I have to keep taking the boots off and shaking it out. Also, the elastic on the sides has been stretched so much that the boots now are a poor fit. After all the hassle, I have decided to move on and put it behind me and buy an new pair of RM’s and when they are due for repair i will send them to RM instead.

I suggest you do the same!

A brand new car was purchased and was delivered with a slight scratch on the front wing, "no problem they said we can buff it out". They buffed through the paint requiring a respray, which they stuffed up twice (overspray on trim, dirt in paint, bubbles, missed areas more scratches etc) I tried to reject the car but they would not accept it. Instead they had 25% of the car resprayed at their cost and it finally looks ok. Various panels clips were broken whilst they installed window tint and just left hanging loose, optional rock rails and bars were installed but were dragged across the workshop floor beforehand leaving them scratched. On the 1st service they opened the coolant cap and allowed coolant to spray all over the engine bay and just left it. The receptionists were rude and have a couldn't care less attitude. The salespeople only appear to be interested in their commission. There are other Toyota dealers out there - I suggest you use them instead. Overall a terrible new car buying experience!

And now a year later Toyota have issued a recall for some work to be done on the car and Melville want to charge me $44 a day for a loan car!