While you can expect to get cheap IT equipment from these people, their service is terrible, and they will fight you tooth and nail, in order to avoid having to provide you with service, or assistance if something goes wrong with a product. They will also be quite rude and condescending, while doing so.

I bought a product from them, which turned out to be unsuitable (it was a video card with the wrong slot type PCI-E, instead of AGP), and so I went to return it with the box still unopened. They argued the return, saying they weren't going to refund my money in its entirety and demanded a 10% "restocking fee" for the privilege of returning it, saying that I should have known what I needed before I purchased it.

Of course this sort of behaviour is illegal and contravenes Victorian consumer protection law, so after much arguing, they backed down. Their attitude was even more disappointing, given that I had purchased over $4000 worth of computer equipment (business and personal) from them in the 12 months prior to that.

I certainly won't be buying any further equipment from them in the future.