I spoke to Hess about building a website and signed up with him to have him build me one. Due to unforeseen circumstances on my part (completely 100% my fault) I told him that I wouldn't be able to go through with the build. Hess was really understanding and refunded what I had paid him and went well above and beyond what he needed to do. Even after this he was giving me advice on things which he wouldn't really receive any benefit from. His sole focus is clearly giving a great customer experience! If you want anything to do with computers he is definitely the best person to talk to in the Blue Mountains.