Here it goes like this, every time we need a carpet clean we google carpet cleaning businesses. We find someone other than we used last time and the one before, hoping this time carpet will be cleaned the way it should and obviously it wont, so we google some other company the next time round and the loop goes on, and i think its fair to say that many of the reviewers here may have felt the same way until we ALL found "Terry". He is a business owner with a vision, a great listener, he understands our carpets (low end to high end like silk/furr) inside out. With 2 kids around our carpet had stains from food, spills, panadol.. you name it, and they are all gone So anyone reading this review thinking of doing a carpet clean with any kind of stains and patches look no further than Terry. He is a Hard find. All the best terry with your business expansion, hope you find a right person to join your team (anyone looking for a carpet cleaning businesss pls call him). He is a wealth of knowledge and a cheatsheet he hands out to his customers will save you $$$.