I have taken one laptop and a desk top to Elite computer - the laptop battery does it charge - laptop otherwise works fine while connected to power. We have installed brand new battery and still not charging - [redacted name] from Elite computer advised me in less that 24 hrs that the motherboard is faulty Q us $300 to replace - after almost 10 days he calls back and says your laptop is ready - I picked the laptop and connected at home but the battery still not charging - took it back to him he said that he will check? Kept the laptop with him for extra 2 weeks to tell me that the teeth on the power cable are damaged so he replaced the cable apparently for free after charging us $300 . The funny thing is if the motherboard are faulty will the laptop works - I have asked him that I need to see the old mother board which he did not like to hear . [redacted inflammatory comment] - the laptop fault was only power cable - but surely there no much $$ in the cable to make . The other computer it's power died off - I took the power supply hardware box my self and said to him : do you have replacement?, he said it might not be faulty go and get the whole computer case - so I placed back the power supply unit and clipped into the motherboard without any damage at all - any one can do this - her called back to say that our power supply is working fine and the motherboard is faulty!!!!! And they have to order it from the supplier which took almost 4 weeks - yesterday he called back saying computer still not working and they found the power supply cable one of its wires are disconnected from the socket ? If you are blind would not you see that once you have tested the power supply from the start - he claimed that our motherboard unit had moisture build up ? We run the computer in a dry environment? Then he says the processors is faulty - I said to him you are a liar dishonest man - from the start the faulty unit was the power supply , I opened the case and found that they deliberately snatched one of the power line socket line to justify the fault - [redacted inflammatory comment]. We replaced the power unit and computer works fine - such a disgraceful people