Richard responded quickly to our request for assistance regarding a failed high-end Miele clothes dryer. He diagnosed the issue within a minute or two, ordered the necessary part, and returned promptly to solve the problem. Furthermore, he also attended to a Miele dishwasher that failed at the same time. Both problems have now been fixed, efficiently and with a professional and friendly manner. Far superior to any Miele service call, Richard is highly recommended for any Miele issue. Thank you Richard!