Great and knowledgeable staff and owners who are easy to deal with. However, little is to be said about their installer who was meant to turn up at 7-7.30am (confirmed twice with store a few days prior to installation) but only to receive a phone call at 9.30am from the installer stating he will be late and only arrived later in the afternoon with no apology given. Although he did a very good job at lying the carpets, his attitude towards my wife and general customer service is atrocious. All in all, great store who unfortunately uses a installer with a bad attitude towards customer service.