*for Nunawading store*
I Had made a 1 hour apt to try on wedding dresses on a Saturday, also I live 1.5hrs away meaning it was quite a trip for us. On arriving 1/2 hour early I had some time to walk around and look at dresses they had available. I had already gotten on the website and chosen out around 10 dresses I wanted to try on and wrote them down making it easy for the store assistant. 10 minutes after my apt time was scheduled to begin my assistant came over and asked how she could help today, I handed over my paper for her to screw up her face and just say "okay?". She eventually took me over to a section where the first dress was meant to be located, she literally browsed through the dresses for 5 seconds, turned to me and said "oh it's not here, are there any other dresses?" No effort in finding it at all! Too bad if that was the "one". So we went to another section and found the next dress which was a size 8 (I know I'm not a 8 but i could most certainly try it on for looks) The assistant looked me up and down and said "honey your not a size 8" at this point was so pissed off I hung it straight up. She then hurried me into the change room and told me that I could only try on 5 dresses as it was a Saturday!! Even though I had made an hour apt??! She had only found me 4 of the 10 dresses I had on my list and had no interest in looking for the others. Annoyed and upset I tried on 4 dresses all in the space of 20 minutes. I asked if she had any recommendations of dresses that may look nice on me? She left and returned with something lovely but nothing like what I had asked for! I soon found out it was a designers dress whom happened to be there that day & put it on me just so the designer could see!!! [redacted inflammatory comment]
I also enquired about the price on one of the dresses to which she turned her nose up and reluctantly gave me a number, rudely incinuating that it was far too expensive for me!! I ended up looking at my nan, sister & mum from the change room and telling them I wanted to leave immediately. On leaving I quickly returned to the smaller store [redacted alternative businesses] in Berwick whom I could not speak higher of & purchase a beautiful wedding dress from the most lovely helpful staff.
I really tossed and turned about writing this review but feel that I was so disappointed & put down by this experience I would hate for another woman to have the same service provided to them.