I went to the Moonee Ponds store today. I found this staff member rude, distant and unprofessional. She hardly spoke a word until she thought she might have a sale!! Such a shame my niece doesn’t want to buy “the” dress because of this poor experience!

My daughter had Angela as her consultant and the service received throughout was impeccable. Angela suggested a dress which my daughter would never have looked out and it turned out to be the dress. She looked like a stunning princess on her wedding day and we’ve been recommending them to friends since then. Thank you for helping to make such an important day so perfect. ️

Poor service from staff. They were unwelcoming and made me feel uncomfortable in many ways. I told them I wanted a long sleeve dress & they told me it wasn't a good idea. They were pushy with trying to sell a dress and when I didnt purchase they were rude. I've never felt so uncomfortable in my life

Fairytale Bridal was a wonderful bridal store, found my wedding dress there. Sophie was absolutely wonderful and helpful. She made sure everything was done correctly and was honest with the dress choices. Staff were professional and explained everything clearly. Had a wonderful time! Highly recommended.

The dresses are decent prices, I felt a bit rushed and pushed to purchase a dress though, even though it was my first every day trying on dresses.
Was only able to try 3 dresses on in my 1 hour appointment

*for Nunawading store*
I Had made a 1 hour apt to try on wedding dresses on a Saturday, also I live 1.5hrs away meaning it was quite a trip for us. On arriving 1/2 hour early I had some time to walk around and look at dresses they had available. I had already gotten on the website and chosen out around 10 dresses I wanted to try on and wrote them down making it easy for the store assistant. 10 minutes after my apt time was scheduled to begin my assistant came over and asked how she could help today, I handed over my paper for her to screw up her face and just say "okay?". She eventually took me over to a section where the first dress was meant to be located, she literally browsed through the dresses for 5 seconds, turned to me and said "oh it's not here, are there any other dresses?" No effort in finding it at all! Too bad if that was the "one". So we went to another section and found the next dress which was a size 8 (I know I'm not a 8 but i could most certainly try it on for looks) The assistant looked me up and down and said "honey your not a size 8" at this point was so pissed off I hung it straight up. She then hurried me into the change room and told me that I could only try on 5 dresses as it was a Saturday!! Even though I had made an hour apt??! She had only found me 4 of the 10 dresses I had on my list and had no interest in looking for the others. Annoyed and upset I tried on 4 dresses all in the space of 20 minutes. I asked if she had any recommendations of dresses that may look nice on me? She left and returned with something lovely but nothing like what I had asked for! I soon found out it was a designers dress whom happened to be there that day & put it on me just so the designer could see!!! [redacted inflammatory comment]
I also enquired about the price on one of the dresses to which she turned her nose up and reluctantly gave me a number, rudely incinuating that it was far too expensive for me!! I ended up looking at my nan, sister & mum from the change room and telling them I wanted to leave immediately. On leaving I quickly returned to the smaller store [redacted alternative businesses] in Berwick whom I could not speak higher of & purchase a beautiful wedding dress from the most lovely helpful staff.
I really tossed and turned about writing this review but feel that I was so disappointed & put down by this experience I would hate for another woman to have the same service provided to them.

I am absolutely disgusted on the treatment of larger woman in this store! I would not recommend them to anyone! A walk in (a person with no appointment) was also served before me and I had an appointment. Going there ruined my beautiful day with my mum and sister

*this is for Fairytale Bridal in Nunawading

Yesterday I accompanied my friend to Fairytale Bridal who was looking for a wedding dress. Our sales assistant was extremely professional and helpful. However, I was appalled at how her colleague treated me.

My friend and I arrived early and she was trying on some dresses in the fitting room. This area had 3 chairs so I made myself comfortable in one of them. In the middle of our session, whilst I was standing up and helping my friend, this other assistant looked at me and stated, “I am going to move your belongings to the floor” and she did exactly that without waiting for any response! I was just in shock. Next, she gave away all three seats to this other party who had just arrived without asking me.

I then had to pick my belongings off the floor and awkwardly stand in the corner till the end of our session.

This other party had one bride-to-be, a middle-aged mother and I assume her two other teenage daughters/ friends who were clearly much younger than me. I did not see any reason why I was forced to give up my seat for a Caucasian family/teenager and stand in the corner, feeling like a second-rate citizen.

After explaining why I was so upset to the manager, I left the place fuming. I really do think Fairytale Bridal need to review their customer service and their racial acceptance, intentional or not.

Could not recommend fairytales enough!!! This would have to be the go to bridal shop in melbourne such an amazing range of dresses! I origionally went to the nunawading store and the girls there were lovely i picked a dress and got home (which was 3 hours away) and decided i wasnt happy so Dee and Michelle were so helpfull and understanding on the phone they organized for my dress to be transfered to the moonee ponds store which was closer to where i lived so i could make a trip the following day and try the dress on again as well as some new designs! i got there and Tina served me and she was fantastic she helped me find my dream dress and i came out so happy knowing i had finally made the right choice!! All the girls at both stores were amazing so thankyou ever so much!!!

RUDE SNOBBY SALES ASSISTANTS. Left after I asked one question and got a smart [Redacted offensive language] answer, the woman told me to go access the road to another bridal store without knowing my budget or what I was looking for because I asked if they kept a certain designer - I only asked because I had previously liked a dress by that designer. I had no idea about "cheap" designers. I ended up going elsewhere and spending $3.5k on a dress... so what a [Redacted offensive language] I must be, too povo to shop here???