Unfortunately the Happy Pom business has gone downhill in the last 5-10 years. Ian is a really lovely, friendly guy but the disorganisation, lack of communication, and below average service is not acceptable for the premium price that is charged.

I used to be happy to pay extra $$ for the Happy Pom to come and clean my carpets as the service used to be wonderful and the carpets always came up beautifully. I won't be in the future though - booking made and they showed up on the wrong date, then were late on the actual date, didn't complete the job and didn't have the decency to contact me but happily took more than the $$ quoted, then when they did come back (after me contacting them about it not being complete) equipment failed.

Have always recommended to family and friends but will not be anymore. Disappointing as I prefer to support small, local businesses.