The service man came to our business as arranged but refused to allow us to be called in to speak to us about the problem with the appliance - said he had fixed it and demanded payment from our secretary - again saying he didn't need to talk to us. He said he would send an invoice and receipt - never received - and the appliance still has the same problem. We tried to ring the service centre and waited on hold for over 60 minutes before giving up. The web site recommends using the online chat - there is none. It all seems like a scam. We have paid for a service we have not received with a guarantee that will not be honoured - or maybe it will if we are willing to wait for another week until he might come out again to not fix it - and we rebook for another week later - and it will go on unresolved - until we pay someone else who is legit and fixes it. And we have paid them for no service - a scam