Delivery was fast. Had to ask for confirmation email and tracking number but apart from that they were helpful. No damaged items. The bed is pretty much what it looks like. Just a bit darker and depending on what size mattress u get depends on how much the headboard comes out. It only took about 2.5 hours to put together with someone else. Instructions were pretty easy to follow. Gas lift feature works very well and it was so easy to install. Over all fantastic product.