I was involved in an accident, in quite an inconvenient location, middle lane of 3 lanes. Ian was great. Very calm and professional. After making sure I was OK, he loaded my car and drove me home. Ian then collected all my belongings from my car, just in case it wasn't fixable. He did this because if it was written off, (and it was) and I needed to collect items later, I would have to organise a time with the salvage place. If it wasn't written off, I could just put my things back in me car later. It was so nice of Ian to think about this as it would have been very inconvenient for me to collect my tings later. Thank you so much Ian for your kindness, compassion and forethought. A genuine nice guy.