I used this servie as they offered bond back guarantee for my end of lease clean. Long story short they damaged the carpets and now refuse to cover the loss of our bond, despite the guarantee.

On top of this hair was left in drains, shelves not wiped, windows not cleaned, dirty floors not professionally cleand and walls not included. They state it is in all emails that walls are not included in end of lease clean, however this is not the case.

An end of lease clean and bond back gurantee lead me to believe every inch would have been perfect when leaving the clean. They display no empathy, genuine care or ownership of the damage they caused.

They refuse to cover the loss stating it is wear and tear and that isnt part of their guarantee. When trying to escalate query was refused with no guarantee of a call back at any stage.

No offer of discount, refund or compensation of any kind.

Approximate cost: $400