A while ago I went to red cup for the umpteenth time to enjoy a coffee and meal with my husband. I liked the cafe so much from previous experiences that when I got my meal, cut into my poached eggs, and not only the yellows, but all the egg whites ran all over the plate soaking everything on the plate, I didn't complain. The egg white was water. We went to pay and I was happy to pay, till [Redacted identifying information] asked how was the meal. I politely said "not the best today, the egg whites were watery and ran over the whole plate, but it's okay I come here a lot". She scolded me and said "what's what poached eggs are darling". My husband said "yeah we know what poached eggs are, it's just the whites ran all over the plate." She then pulled the cook out from the kitchen and said "this is the cook, he can explain to you what a poached egg is so you don't order that in future." I was embarrassed and begged for it not to be necessary. The cook came out annoyed and said in future if I wished to dine there I should request hard poached eggs. I escaped and didn't go back for some time.
Yesterday, my sister went in with my mum for the first time without her little toddler. They ordered full meals and coffees, then my sister said "can I also get the Vegemite on toast I normally get for my daughter, it's really delicious and we will share it. The waiter said it's a kids meal but he will see what they can do. No more was spoken, the meals came out, and upon paying, she realised that they decided to charge her double for the kids meal being that she's not a kid. It was the exact same meal, and mum and her had already ordered full meals and coffees too. Someone really should have explained they were going to do that before they finished and went to pay. Cool cafe / service is really awful