I am on hold on my 10th call for last 50 minutes to the so-called [name removed] in the last 2 weeks as I write this, and I am so mad on myself that in a hurry to arrange everything for a smooth move, a person like me got sold to a company like this.

To cut long story short, after apparently common hiccups with this company of arriving at a wrong time (earlier in my case), taking longer than the estimated time and being too slow (I have used movers and I know what professionals are), THEY MANAGED TO DAMAGE MY 75 inch TV!!

We only learned about it when we turned it on later on the same night and on writing to them there was no response so I followed up with a phone call 2 days later when I was finally put to this [name removed] guy who requested sending an email to complaints with photos etc. On doing that, I still didn't hear anything and again called to follow up this time to hear they can't find my job details and hence can't speak to the movers who did the job so there is a delay. On supplying the details they promised to get back soon but again 2 days later I had to call and this time to learn that they can't see any physical damage on the TV so the insurance has denied to cover as it is something internal which may have existed prior.

It is quite evident that something bumped into the TV screen and has caused the damage! Anyway, after some argument, they agreed for me to send new pictures that can more clearly show tiny physical damage at the bottom that makes it evident that something hit the screen at that point.

And here I am now following up again after not hearing back from them and it now seems they are not going to answer my calls anymore.

Approximate cost: $1200