I asked for a quote which asks you what suburb you live, how many bedrooms etc.
After the the lady told me they wouldn’t be able to reach 2 metres after they climbed on a ladder and that they might add more time to the clean on inspection we agreed and I confirmed the clean, date and time.
Come Friday (uplift day) I thought I’d email her in the morning to confirm the cleaners were still coming the next day. Then I get a reply that said I never gave them the address so she’d have to check for available cleaners (suburb was given on quote request)
I didn’t hear back until very late in the afternoon that unfortunately there were no cleaners available that day even after we confirmed date and time a week earlier.
By this point it was too late to call someone else as we were flying interstate on Sunday morning. We had no choice but to do the clean ourselves with 3 kids as we have no family in Brisbane. Luckily the neighbours were kind enough to lend us their large ladder and vacuum cleaner or we’d be stuffed!
Absolutely disgraceful
How the hell does this company have 3.7 stars?
I should have a tread the reviews!