Austral Cleaning

check icon 3.3 (87)

Opening hours

Monday:

8.30AM to 6.30PM

Tuesday:

8.30AM to 6.30PM

Wednesday:

8.30AM to 6.30PM

Thursday:

8.30AM to 6.30PM

Friday:

8.30AM to 6.30PM

Saturday:

8.30AM to 6.30PM

Sunday:

8.30AM to 6.30PM

Public Holidays:

8.30AM to 6.30PM

Service awards

Portfolio

Reviews (87)

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verified email - 16 Sep 2024
Worst experience of my life.

Place is a complete scam. Requested payment before work was done, tried to charge me more before work started. Refused to provide a receipt after payment, requested bank transfer so I can’t get a refund and didn’t clean anything in the apartment.

Approximate cost: $375

09 Aug 2024
Phenomenal cleaning service

Jigme from Austral exceeded all my expectations with her thorough cleaning service. She arrived on time, and left every corner of my home spotless. A lot of attention was paid to every detail, and left my house looking fresh. Scheduling was easy, and their commitment to quality has made me very impressed.

Highly recommend

Approximate cost: $180

verified email - 07 May 2024
Do not use this service!

Prices on the site are misleading and in small font. Don't be fooled at the starting prices as you will be paying an arm and leg for a half done job.

PLEASE FOR THE LOVE OF GOD USE ANOTHER SERVICE AND DON'T BE A FOOL LIKE ME.

HORRIBLE SERVICE OH MY FUCKING GOD

Approximate cost: $650

24 May 2023

Excellent service, very good communication

verified email - 18 Mar 2023

Zero stars- Terrible- they didn’t bother coming or returning my phone calls. ! I had a cleaner lined up for bond cleaning service (I was moving into a place that needed a thorough clean). The cleaner cancelled 30 minutes before she was due to arrive. I left 3 messages with Austral Cleaning (Johnson) and he didn’t even bother to call me back. I ended up desperately calling around and found another cleaner for the same day. Do yourself a favor and skip this company!

verified email - 16 Feb 2023

Until my matter has been resolved I will not recommend this company

Approximate cost: $374

25 Sep 2022

They have done a wonderful job for me . Nothing wrong with their service now. I think they leant a lot with years of years works.

Approximate cost: $780

verified email - 23 Sep 2022

We booked their end-of-lease cleaning service two weeks prior the date. They didn't come. They didn't call to warn. We spent 3 hours to call them to know what's up. Finally, they just said that nobody going to come. Sorry. The worst service ever.

Approximate cost: $600

georgiap293 18 Mar 2023

Same thing happened to me this week!!

verified email - 30 Jul 2022

Sadly we cannot recommend these cleaners or this company. Their sub contractors were late, argued loudly with each other, charged us double the quoted price and then our agents had complaints about the state of the blinds which we had to pay extra to be cleaned. The magnet to open the child locked cupboards went missing and my emails have been ignored. Considering they have a 100% satisfaction guarantee, we are very unhappy indeed.

verified email - 04 May 2022

This company should not still be in business, let alone making false guarantees they will not honour.
An hour before the scheduled clean, I received a text from the Cleaner advising that she couldn't make it and asked to attend the next day. I advised her this was not possible, as I needed to hand the keys back the next day.
I contacted [removed name] at Austral after receiving no response to my emails and was beyond unprofessional and rude. After advising I want to complain, I was advised several times that I can complain, but it won't get me anywhere. He then proceeded to ask what I am doing to fix the problem to which I responded it wasn't my problem to fix. He spoke to me as though I was stupid and I ended up terminating the call, as I was in tears.
Do not use this company, as all the negative reviews are more than accurate.

Approximate cost: $280

verified email - 25 Apr 2022

Terrible service. Cancelled 9 minute before the bond clean was meant to occur, via text. Asked if able to reschedule to another day or if we were flexible which we are not as we had booked it to specifically fit our move out schedule. Would not recommend

Approximate cost: $400

verified email - 14 Apr 2022

I have had the worst experience with this company and would never recommend them to anyone. Hired them for an end of lease clean for a tiny apartment, was charged nearly $400 for them to leave surfaces, balcony and toilets dirty. Upon contacting them to come back and complete the clean (a service they promise on their website), I was completely ignored via email, and the customer service on the phone was dismissive. DO NOT USE THIS SERVICE.

Approximate cost: $400

verified email - 29 Mar 2022

Cleaners were 3 hours late. I was originally quoted $400 then the cleaner wanted $720.
Cleaner was very rude and argumentative. I had to ask her to leave the property. I would never recommend this company.

verified email - 11 Feb 2022

If I could give this company 0 stars I would.

My housemate and I booked this company to do an end-of-lease clean. The initial cleaner - who arrived late - did an unbelievably poor job. Tiled floors left grubby, skirting boards not cleaned, kitchen left grubby and - worst of all - created NEW stains on the carpets they were supposed to clean. Here’s a detailed breakdown provided by the real estate agent:

- Carpet stains to be removed
- Downstairs windows have not been cleaned
- Venetian blinds to kitchen have not been cleaned
- Tiled floors downstairs have not been cleaned well
- Splash back and oven have been cleaned but seem to have been wiped with a grimy cloth leaving smears / streaks
- Skirting boards pretty much all through have not been dusted
- Rear bedroom window frames to be wiped – the black marks easily come off
- Rear ensuite fan needs to have cover removed and cleaned
- Front bedroom ensuite needs IXL lamp dusted
- Front bedroom air con filters to be cleaned
- Louvres to shutters front bedroom to be dusted

We contacted the company with these items and after several attempts, they responded to our requests and agreed to return to do the job properly. Different cleaners – three this time - returned to address the issues identified and, once again, the property was left dirty, the stains caused by the initial cleaner not removed, and in fact NEW stains had been caused on another section of carpet.

Understandably the real estate was once again not pleased with the standard of the end of lease clean. Here’s the second list of things done poorly, which we forwarded onto the company to rectify as per their 100% satisfaction guarantee:

- Upstairs bedroom carpet stain
- Downstairs living room carpet stain
- Flooring throughout is quite dirty however in particular the kitchen
- Skirting are still dusty
- Kitchen blinds still dusty
- Laundry sink stained
- Upstairs shower grimy

By this point 4 cleaners had come through the property, and it STILL wasn’t done properly. After emails and several phone calls were ignored we finally got in touch with them over the phone and they now refuse to finish the job/fix the damage they caused or give us our money back. In fact, after proposing these option my housemate was hung up on.

After paying over $500, we’re now going to lose some of our bond as the real estate agent now has to arrange a competent cleaning company to finish the job.

Tell everyone you know this company is completely inept and are not to be trusted. The only thing they are good at, it seems, is to scam people out of their money.

Approximate cost: $499

verified email - 15 Nov 2021

This company is a huge con.. they don’t show up and will lie to your face
Under no circumstances should you ever use.....
Any good review is a hoax

verified email - 02 Sep 2021

After our first contact with Austral cleaning, we were very confident they would help us out with our bond cleaning. Being very pregnant I couldn’t do it myself. Communication started quite well, however In the end they didn’t live up to their promises. We were never notified that the job was finished, we found our belongings outside when we passed the house. We sent out an email for clarification, as I didn’t want to place a bad review. Unfortunately we never got a response for Austral cleaning. Through the realestate we found out that floor were still sticky and mirrors still dirty. Extremely disappointed with the service considering the money we paid.

verified email - 23 Jul 2021

I asked for a quote which asks you what suburb you live, how many bedrooms etc.
After the the lady told me they wouldn’t be able to reach 2 metres after they climbed on a ladder and that they might add more time to the clean on inspection we agreed and I confirmed the clean, date and time.
Come Friday (uplift day) I thought I’d email her in the morning to confirm the cleaners were still coming the next day. Then I get a reply that said I never gave them the address so she’d have to check for available cleaners (suburb was given on quote request)
I didn’t hear back until very late in the afternoon that unfortunately there were no cleaners available that day even after we confirmed date and time a week earlier.
By this point it was too late to call someone else as we were flying interstate on Sunday morning. We had no choice but to do the clean ourselves with 3 kids as we have no family in Brisbane. Luckily the neighbours were kind enough to lend us their large ladder and vacuum cleaner or we’d be stuffed!
Absolutely disgraceful
How the hell does this company have 3.7 stars?
I should have a tread the reviews!

verified email - 22 Jun 2021

Only thing this company is good at is ripping people off. They are runny a scam. They will ask for advance booking but won’t do the job and won’t even return your money. I booked them for bond cleaning, which they said because it is a Sunday job they would require advance payment. Which I did, the company took full responsibility for the money as I was reluctant to pay the full amount in advance. On the Sunday the cleaner, did not show up and ever since ..not even picking the phone up. And not returning my money, all 435$ gone …just like this.

verified email - 26 Jan 2021

I wouldn’t recommend this business... no cleaning standards.
I had to go around the apartment and clean the walls/ floors / microwave/ light switches, floor still looked dirty.
I also had to chase up my receipts as i needed them for the real estate agent.
Also my balcony was not included in the clean and I had to do that myself also.
The website says ‘will make your life easy’, ‘satisfaction guaranteed’.
Waste of $300 will not be recommending!

Approximate cost: $310

25 Jan 2021

We used Austral Cleaning. Cleaners was very informative too. So impressed with the service and the value for money. Thank you so much Austral Cleaning!

21 Jan 2021

Cleaner did a decent job. Was willing to return and clean things that were missed the first time. Thanks.

Approximate cost: $385

21 Jan 2021

WOW! I cannot reccommend Austral Cleaning enough, our little flat was completley transformed it was like walking into a newly built apartment. The carpet, walls & oven looked brand new - stains that we couldn't remove ourselves dissapeared! I cannot thank Bruna, Raj & Sunkeety enough, they were absolutley amazing. Whoever says moving is stressful needs to use Bruna, Raj & Sunkeety, Thank you so much!

Approximate cost: $300

verified email - 13 Jan 2021

Our apartment was left filthy after Austral's poor cleaning job. They returned for a 'fix up clean', carrying only one mop and a tub of bleach (no sponges, wipes, vaccuum etc). They used our own cleaning products and took them with them when they left. Hair was left everywhere, the oven was dirty and the walls were not wiped. Austral provided terrible customer service and said it was not their problem. Austral outsources to local cleaners - in our case, not only did they do a poor job, they failed multiple times to turn up to our property when agreed and were uncontactable. We lost our bond money, and were forced to pay for cleaners from a different company. We lodged a case with the ACCC. Next stop, the Victorian Civil and Administrative Tribunal.

Approximate cost: $500

romyr9 23 Apr 2021

Hi, same happened to us today. Can we join in to go to the Tribunal? Im shocked really to see how unprofessional they are and how they lied about stem cleaning being done even if it did not happen ... I thought I checked reviews, but I myst have gotten them from a the wrong website...

verified email - 13 Jan 2021

When they arrived at our rental that we had vacated they rang our mobile and demanded full payment, which we foolishly complied with. Then when we returned it was obvious that they had only done a superficial clean. The bathroom was barely touched, there was dust and the sink was filthy. When we rang up the company to complain, they said that they would send someone to come back. They rang back and changed the time, and then one morning we went to the apartment to let them in for the scheduled time and they didn't even show. Eventually they came, but did another terrible job. The cleaners are sub-contractors, and Austral does no quality control. We complained to the company again to demand our money back and got nothing. We ended up having to pay for other cleaners to meet the real estate agents requirements. So Austral took our money for nothing, hence they're crooks.

Approximate cost: $500

romyr9 23 Apr 2021

Same here! What a scam!!!

14 Dec 2020

Thanks for the fantastic Job . Very friendly and professional

Approximate cost: $739

verified email - 14 Dec 2020

They did not clean the unit well at all for an end of lease clean. I ended up having to pay someone else to come through and clean again. I paid a lot of money to have the unit cleaned then had to pay again. Don’t use this service.

Approximate cost: $320

verified email - 16 Oct 2020

The worst company I've ver dealt with, they not only didnt do the job employed for but left my apartment trashed. Really wish I researched this company the amount of unsatisfactory reviews is astonishing. My experience will be shared with the ACCC

Approximate cost: $841

10 Sep 2020

Varun and Pria did a wonderful job of Cleaning the House . Arrived promptly . Very Happy .

Approximate cost: $150

21 Aug 2020

Varun and his beautiful wife came to our place today for cleaning. Both did such an amazing job. They’ve been quick and I was happy with their cleaning. They had a great personality as well! I really would recommend them.

15 Jul 2020

Professional and immaculately cleaned. Cannot thank them enough, I am very impressed

Approximate cost: $200