Bought a brand new Yaris from Frankston Toyota this week for my girlfriend and had a horrible experience. During the negotiations, the sales people agreed to include floor mats with the vehicle. After picking up the car, we discovered that the floor mats were missing. Thinking it was a mere oversight and not a big deal, I called Frankston Toyota to rectify the situation and to arrange a time to pick them up. To my surprise, I was informed that the floor mats were not part of the contract and were excluded for that reason. I was offered to purchase them separately. Admittedly, I did not check the contract thoroughly, trusting Toyota and its good reputation to be honest in such matters. But to exclude an inexpensive accessory which was agreed on during the negotiations from the contract is very dishonest. Then to dismiss my query by referring to the contract just adds insult to injury. One would expect this kind of dodgy behaviour from a disreputable used car salesman not from a major car dealership selling the most popular vehicles in the country.

I have filed a compliant about this with Toyota Australia and would definitely NOT recommend Frankston Toyota to anyone looking to buy a new car. They are dishonest and will try to scam you in any way they can. If you do decide to shop there, go over the contract with a fine tooth comb before signing it and committing to the purchase to make sure all accessories and features agreed on have been included and you are not being scammed.