I ordered a Telopea Waratah online and paid for a pot size of 14mm which was available at the time of purchase in Geelong $18.95 + $0.77 processing fee with the option free pick up in Heatherton. Received a phone call a couple of days later the 14mm pot size was not available anymore but could get a 20mm pot size and pay the difference. I agreed. Today I picked it up and had to pay $21.00 for the balance. Was a bit in a hurry so didn't check at the time of payment so my fault that I paid too much. Online the 20mm pot size is $32.00 and processing fee is $1.10 = $33.10. I called them to let them know but was told I have to pay the shop price of $39.95 for the 20mm pot because I didn't purchase it online. That's not good enough, Diaco's.