TPG's service is poor. I currently am having a problem with my Internet connection. They can only give me four hour time-slots in which it can be fixed and these are only Monday to Friday - my wife and I both can't take 1/2 a day off work just to get an Internet problem fixed.

Fortunately I had a day off coming up as I was going into hospital in the afternoon. So TPG had 10 days notice and I booked then in for the morning. They rang me and confirmed the details, and they also new that they needed to finish by midday as I needed to leave for the hospital.

945 on the day - no TPG, so I rang them to find out when the technician would arrive. After waiting in the queue and some fumbling about I found out that they had completed my job at 913 in the morning - just a the wrong address! They had somehow linked my job with another one.

Obviously I wasn't impressed, but they were happy to book me in the following day or the next day, to which I again told them I can't take time of work, particularly as I'm already taking time off to go into hospital. They promised to see what they could do and ring me back.

I never got a phone call. Instead I got a text message later in the afternoon booking a service call in for the following Wednesday morning - and they already knew I wasn't available for that day. I then had to wait in a queue to change it.

I still don't have my internet connection fixed, I'm currently using Internet Connection Sharing through a mobile phone.

There is a reason TPG is cheap - it's because their service is poor!