after being with TPG for 1 more than 10 years my mother was offered a new deal from TPG, the sells person from TPG told her everything is the same its just a new deal that will let her save $10 a month and only lose 5MB in speed. After changing over her internet didn't work at all, end up they changed her NBN to a home wireless account without first checking if there is coverage at her home. After no internet for 3 weeks we finally were able to get someone from TPG to change her plan back to NBN. TPG then had the audacity to charge my mother for a new modern and not let her just use her old modern which was working fine 3 weeks ago. after countless phone calls, we finally were able to convince TPG to give her a free modern. But the trouble didn't stop there. 2 weeks after her NBN was re-installed, we received an email from TPG to post her old modern back. We called TPG and explain the modern is not with my mother as she is an old lady living by herself and the TPG tech must've taken it with him. TPG promised to call back in 24 to 48 hours.. but until now after two weeks no call, but another email saying if they don't get the modern they will take $190 from her account. called TPG again and told them we want to speak to their manager and this is not fair... then they up hang on me. Don't use TPG. spend the extra $10 a month and go with a better company to save yourself the headache and trouble.

Approximate cost: $57

I had two years with them worst experience with an ISP ever. Older bloke who was treated badly by TPG and in all fairness to customers friend's and colleagues I can't recommend TPG.

Had a very poor connection and speeds. Connection drop outs everyday. If you rely on your internet for important tasks TPG is not for you
Non existent customer service. To make things worse they will forfeit any money they can. Like the $20 prepayment.
Finally moving to a reputable provider

We moved house 1 1/2 hours across town to an apartment. Paid $300 for a new development charge on the 15th March that TPG direct debuted off my credit card. Tried to have nbn installed on the 29th March and was told it was activated. It was not. Spent - so far the last 10+ days being lied to by TPG that the address we sent them (screenshot of the actual lease address to their email with a shot of the nbn box and it’s serial code) was not the correct address and it was being drawn out on a long process for bad customer service as well as broken promises and lies.
Called NBN itself to get the accurate address id and they mailed me back and I forwarded that to TPG to connect on the 4th April. I heard nothing from them and called 6th April at which point they decided to action that information at the point of my phone call even though they had that info for 2 days. I was lied again as I’ve lost count how many times my follow ups had been escalated and had no action on any of them. Forwarded to head case managers who actually don’t have a clue what their doing except for themselves and in no way assisting the customer. Infuriation turned to outrage when I called today (10th April) where they said that because they were given the wrong information (we gave them what was on the lease and what nbn sent us to match to their data) we would need to pay another $300 to continue (but they were going to see about waiving that fee - which by the sound of things they won’t - and I’m still waiting.
I have called an ombudsman because this is the worst customer failed service I’ve ever had, I’ve called another isp and they have told me that since tpg have not activated the service I’m entitled to get that $300 back but TPG seem to firstly refuse the refund and secondly saying some other source took the $300 out even though it says TPG in the cc statement.
The ombudsman and NBN complaints line themselves had said that TPG asking for another handout of $300 is not policy because the mistake was theirs not mine and I’ve paid $300 already for a service they haven’t activated.
So next step is a solicitor to get my money back. But avoid this company because it has gone above and beyond any element of anything I have ever dealt with before. Utterly appalling and unacceptable.

DO NOT USE THIS COMPANY. THEY HAVE COST ME THOUSANDS!! I took over a business late last year and TPG where the phone provider. I swapped over the account however 3 months after taking over, TPG disconnected and canceled my phone line which had a unique number attached. I have now lost that phone number due to their admin error and I am still waiting for my phone line to be activated two weeks after they forced me to start a new account with a new phone number. This has had a financially devastating effect on my business after only 3 months of taking it over. TPG don't seem care that my business is losing money by the day. I am a small business reliant on customers calling and making bookings and I still have no phone line!!

Wow,
ADSL 59.95 unlimited plan. I’m still waiting for connection 3 weeks later. As soon as I sent an e-mail with my concerns of why no one showed up to the first installation date which wasted my time, I get a message stating it had been installed.... it was not. Apparently a fault in the line so ANOTHER day had to be organised for a Telstra technician to come out... What annoyed me the most was the absolute moron from the customer service line that sounded as if he was reading off a script. He didn’t listen nor let me speak, he would continue to talk over me and repeat the same thing. I asked for an e-mail sent of our conversation about what exactly is going on, and why I needed the technician and he said it was not doable. Obviously this was because they did not want to admit fault.

If this isn’t fixed today, I would hope a full refund will be made.

I would never recommend this business to anyone. The worst customer service of any telco by far, and that is saying something given the quality of telco customer service in aus.

Approximate cost: $1000

IT took 20 days to get TPG TO GET STARTED AT my place even though I had TPG installed in the past.
The internet service is sometimes a Bit slow and NBN will be ready here only in 2019.

Approximate cost: $480

Connected from TPG ADSL to TPG NBN in July 2017. Since then, no reliable service. Internet connection drops out 20 times a day. During re-connection the land line is dead. Had several TPG and NBN technicians that play the blaming game. I pay for internet and land line full price, but I nearly have 80% of availability. TPG does not care. NBN does not treat me as a customer as I do not have any contract with them. There is no way to switch back to ADSL (NBN requirements),. ACCC is silent. Thank you Turnbull government. You left me no choice. Despite the constitution's rights. But, who cares?

Have been a TPG customer for some 10 years - this will end now. After spending 2 weeks patiently waiting for my installation date to come up, and the technician having come through, i still have no internet. On the Saturday they advised me someone would come, and if it not come around at least call me by 9am to fix the issue - no call, no technician, nothing. Then having called them on Sunday night, im greeted with nothing but rudeness and insincerity! They then tell me someone will call me back within 24 hours - 48 hours later i have to call again to ask when someone will be around to fix the issue, they then tell me itll be another 2 days and hang up on me. What an absolute joke. Will be canceling my service and making sure everyone is aware of the pathetic and unprofessional service they offer!

Approximate cost: $60