I am not well so I will keep this short. This is the most unpleasant company I've ever had to deal with. I ordered the Pergola in November 2015. I got a letter dated 22/01/2015 stating an installation date of 3-4/3/2016. I was told I needed to keep this appointment date as a change would delay the installation. I took time off work as annual leave only to be told by Install A Veranda on the 10/2/2016 that they needed to change the date due to delay with getting material. I got a new installation date of 8-9/3/2016. Again, I organised to be home for the installation. I received another letter saying there was a problem getting material and I was given a new installation date (19/3/16).

Installation could not be completed on that day due to the roof panels being the wrong size. I had to wait for new ones to be made.

After the installation, the verandah is now leaking around the edges and I have been in contact with Install a Verandah for about a month to get the problem fixed but to no avail. I keep getting told that they will fix it but I am still waiting (since 10th of May 2016). I am quite stressed by all this.