I bought a Groupon voucher, for a 2-hr clean. I arrived home to find not one part of the cleaning done properly. The vacuuming was terrible and the floor hadn't been mopped. The toilet, shower, appliances and lounge were still dirty. I requested a refund, but was told it was not their policy. They offered to send a cleaner to fix it, instead. After complaining to Groupon, I received a full refund. This company does not use professional cleaners. Avoid at all costs.