A very bad experience with reception staff. They are extremely rude. A few months ago I scheduled an appointment with a particular instructor. When I arrived to the centre after a 40 minute drive I was told the instructor wasn’t available. That he was sick. They didn’t bother calling me. They told me when I arrived. I agreed to the replacement instructor - who then told me my particular instructor I had booked in was sick the previous day too. I didn’t appreciate the reception staff lying and telling me they only found out moments before I arrived. Clearly that wasn’t true. Today I called to schedule another appointment- months later - and Vanessa puts me on hold for 5 mins - then transfers me to another person that gives me attitude because of a note on their computer! Excuse me -might I remind Reception they were discourteous to me. They couldn’t be bothered to call me to inform me that my scheduled instructor was unavailable. I did accept another instructor. So they got paid. How dare you give me attitude today for your unprofessional behaviour!!! We won’t be back ever! You need to train your staff to take responsibility and apologise for their unprofessional behaviour!! We won’t be back because your focus is in the wrong place.