Nip Naps' customer service is absolutely fantastic. Recently, I was packing for a holiday only to realise that I had lost my daughter's Motherease Swimming Nappy (which is a great product). Louise of Nip Naps was so helpful and went out of her way to get me another pair. She took my call after business hours, allowed me to purchase the item over the phone and even to collect it that evening. I couldn't believe that I had a brand new pair of swimming nappies a couple of hours after discovering I had lost the original item. Absolutely brilliant!