Insulted, intimidated and discriminatedWe saw a man walking around at Lollipop play land Castlehill infant play area with shoes and feeding his kids food inside. Due to concern for the hygiene of the babies including ours we requested him to take off his shoes as per the rules. He threatened us and intimidated us. He was following us around the food court and confronted us. We then reported the incident to the manager who made it look like we were having an altercation with another customer and asked us to leave. We called the police and reported the issue. We requested for our money back which was refused. We then requested for a complaint or an escalation contact to write to for which the manager responded by threatening us saying she will call the police. The manager was unable to enforce the rule on the other customer. So the easy way for her to resolve the issue was asking us to leave when she already knew that we were unhappy and were leaving anyway and was only asking for contact details to escalate the issue outside the venue. She went on to make it look like she was forcing us out although we were leaving the venue quietly. She insulted us even though we were outside their gates and consistently threatened us. My kids were scared and were crying. We left the place and had a horrible experience. Inexperienced manager who can’t enforce rule and was completely biased towards people who were trying to help them enforce rules . My kids were traumatised with the experience. There is no monitoring anywhere by the staff. Completely unhygienic and mismanaged.

Approximate cost: $30