Rude, do not bother calling them. My husband rang yesterday about our washer, the guy hung up first time for no reason, so thinking call dropped out my husband called back. The guy said “are you still on speaker I hate speaker so I hung up”, then continued to go on this rant about how he hates speaking when phones are on speaker. When he eventually stopped his call out and labour fees were 50% more expensive than the other four quotes. If he is that arrogant and rude on the phone do not have him in your house. Clearly with that attitude he does not want to work.