All I need to say is that our AC unit was working perfectly before a John's technician fiddled around with it. We needed a professional to check off the unit for an insurance claim. As he was whiling away the time at $35 per 15min, he has managed to block the draining system and it now leaks at any temperature below 21 degrees.

John's have flat refused responsibility repeatedly stating "that's what happens when you set the unit at 16 degrees"(an air conditioning unit...) They are refusing to fix the issue free of charge. Their phone manner is another matter all together... They hung up on me twice and their favourite brush off is "not my problem".

If you'd prefer your air conditioner to be a water feature or a home for fresh mussels, these are your guys.