annak15

We were moving a two-bedroom apartment from the CBD. It is a big job because access in the city is always difficult and the guys had to walk a long way to load the truck. However, since the removalists promoted their experience and were given the location of the move well in advance, I would have expected them to be more prepared and privy of the challenges.
Loading the truck took 5 hours. We did not continuously monitor the move but believe it was a legitimate amount of time given the access challenges. One of the removalists continuously commented on how long the job was going to take and how the office told them it was just going to be a small job. However, they're paid by the hour and I detailed the scope of the move beforehand so I thought they could have just gotten on with it.
They tried to get a third man to help out and understandably no one was available until late in the afternoon to help unload. I thought by that stage it was unnessary to have a third person but were not told when one would show up, so was not aware they still requested him even though the move was almost complete. He dropped one of the boxes and damaged some speakers, which despite paying for a high level of insurance was not covered. There was also damage to some other pieces of furniture. Would recommend that people take out contents insurance instead of using Metromovers' insurance as even the highest level of coverage is very, very lmited.
Communications leading up to the move was quite good but they were very slow in following up my queries on insurance and damages from the move. All in all a very expensive exercise >$1300