I was generally happy for 11 years. But when your internet drops out for no reason 3 days ago, you expect action.
No a fault prevented my fault from being lodged. The customer service told me to remove the ethernet cable before hard reset, well how is my modem going to get the new instructions not connected? They then hung up on me.
Waiting for a resolution. I agree with other recent posts - iinet customer service is on the nose - leading to customers wanting to get out for good.
Really happy with the pre-sales service. Very happy with the product purchase. We wouldn't hesitate to use you again.
Approximate cost: $70