Imagine having just lost your beloved family cat of over 16 years, and all the heartache and sadness that comes along with that. You arrange for him to be cremated by the wonderful people at the Animal Welfare League, so you may keep a tangible memory of him for the rest of your life.
It takes three days, and the remains will be delivered to the vet he went to for most of his life.
Then you discover that after the urn is delivered, he is put into a cupboard and forgotten. No one at the vet surgery bothers to contact you and let you know he is there. For 4 days he sat in that cupboard, until I chased up the AWL to find out where he was.
It was clearly marked with my name, pet’s name and I’m damn sure they have my contact details on file but instead of calling me, they were put into a cabinet and forgotten about. I had to call them to find out where he was.
It’s been almost 2 weeks and I’m still angry and upset thinking that he was just sitting there alone when he should have been home with his family.
Not to mention, when my daughter & I went to pick him up, the nurse lied and said the had been delivered that morning.
Make you own judgement about their actions, but I will never be a customer of theirs again.