DO NOT hire them! NOT professional. NOT experienced.

We had an extensive conversation about exactly how much stuff needed to be moved. We were advised packing on day 1, and then moving and unpacking on day 2 would be the best way to go. They said 2 people and 8 tonne truck would suffice. Move was within the SAME suburb. They were professional right up until the point they showed up.

Day before the packing they were supposed to call by 7pm. They called at 9:30pm to ask how much packing stuff is needed, and we advised them of that.

Day 1 Packing:
- They did not have enough materials for packing so left to go to Bunnings in the middle of everything
- 2 men spent THREE hours packing up a standard sized kitchen.
- They worked for about 8 hours and were not able to pack a 3 bedroom house that had minimal basic stuff, nothing extensive
- When asked for a receipt for materials used, they were not able to produce one but expected payment for materials
- They left stuff unpacked despite working for 8 hours, They're SO SLOW!

Day 2: Moving and unpacking:
- We still needed to pack things, they offered free packaging materials
- They did not provide packers on Day 2 even though half the house was still unpacked
- They AGAIN did not have packing materials so had to go to Bunnings
- Movers tell us they neither pack nor unpack, they just move
- The office had NO IDEA they were supposed to unpack as well despite our agreement
- Movers had to do 2 trips to move all the goods
- We called the company several times to ask for more people to help with packing up, and maybe a second truck because the packing was not done in time
- [Name removed] said he will send another truck but then DIDN'T
- [Name removed] then said a second truck will cost extra
- [Name removed] said the movers will unpack. Movers said they don't do that
- Three of us called the office several times in the afternoon and late into the night, and they REFUSED to talk to us. We were placed onto their "complaints line" and nobody would pick up, OR they would say they'd call back but never did.
- [Name removed] AVOIDED our calls ALL DAY
- We ended up packing up our OWN car to speed up the move

The second truck load was taken to the new house at 11:30 pm. We were told we have to pay the invoice otherwise they will not unload the goods.
[Name removed] was telling the movers not to unload the truck but refused to talk to any of us to sort out the exorbitant invoice. The invoice also included estimated time to finish.

Their website states
""We don't invoice for future payments", and
"Payment for removalists services is to be made on completion of the move",
yet they HELD OUR STUFF HOSTAGE till we pay the invoice and refused to deliver the goods.

We called the POLICE for advice. [Name removed] kept telling the drivers to just take the truck to the depot and unload everything there. He was abhorrent!!! Absolutely disgusting, and utterly unprofessional. He refused to talk to any of us directly. He said "let them call the police. They can't touch my truck. This is a civil matter and the police cannot do anything".

All we wanted to do was clarify their unreasonable invoice prior to payment. The truck then DROVE OFF with our things.

Eventually the truck driver called and we sorted something out so they would at least leave our things at the house.

These guys have NO intention of helping you. The workers move slow to make the most of the hourly rate. Some of the workers are good people and do their best, but their management is phenomenally incompetent, inept, and argumentative.

Instead of helping to make the move easier, the management of this company just repeatedly got in the way.

They didn't even unpack because by the time they finished delivering it was 1am!! We ended up hiring SOMEONE ELSE for unpacking.

DO NOT HIRE THEM! The positive reviews have GOT to be fake in light of how horrendously every little thing was handled in our case. [Name removed] are arrogant and tenacious, and utterly unscrupulous when it comes to dealing with clients.